Support Insurance Operations through analysis and reporting on call center metrics, operational volumes, trends, service levels, and quality. Define and track KPIs, analyze datasets, and develop forecasting and modeling tools.
Maintain and automate reports, dashboards, and databases; validate data quality; and apply data visualization best practices using SAS, SQL, Excel, VBA, and related tools.
Qualifications: Post-secondary education in business, technology, statistics or related field. 2+ years experience in analytical or reporting roles with Excel, Access, PowerPoint, SAS, SQL, and data visualization tools.